CUSTOMER COMMITMENT
Welcome to the family
We’re not a family-run business, but we make it feel like one
An unusual level of personal service
Our customers tell us that it’s not just our high-quality, responsible products that make us different. We’re also committed to providing excellent customer service through expert advice and support, always going the extra mile to get you what you need, exactly when you need it. Choose Melcourt, and you can rely on us to deliver:
Customer-first approach
We pride ourselves on prompt responses, efficient service, and continuous improvement. If you have suggestions for how we can serve you better, we’d love to hear from you.
Uncompromising product quality
A full range of products and bespoke mixes tailored for gardeners, landscapers, and professional growers. Our Quality Policy ensures consistency and reliability in everything we supply.
Sustainability at our core
All products are 100% peat-free, made from renewable resources and packaged in recyclable materials wherever possible, reflecting our commitment to our Environmental Policy.
Expert technical support
Our knowledgeable field sales team backed up by our highly qualified in-house technical specialists mean you get expert advice, technical solutions, and support for your projects whenever you need it.
Efficient order fulfilment
From prompt delivery to the availability of product samples, we aim to get you what you need quickly and efficiently.
Fair and transparent pricing
Our pricing is tailored to market sectors, with bulk load quotes available on request, sold in accordance with the Growing Media Association Code of Practice on Quantity Measurement.
Where to buy Melcourt products
We don’t have an online store, preferring to support garden centres, nurseries, professional growers and other valued distributors with premium advice and service that’s second to none. But with hundreds of stockists throughout the UK, you should have no trouble finding our high-quality, peat-free range.