Privacy Notice

The General Data Protection Regulation (“GDPR”) is the new legal framework effective from 25 May 2018 in the European Union. Building on current data protection laws, GDPR gives every business a new set of obligations and every consumer strengthened rights regarding their data. Melcourt Industries Limited are taking steps to ensure compliance and listed below is information about the data we hold, how we use it and how individuals can access the information we hold about them.

What data do we hold

We securely hold basic personal data about individuals which can include name, address, email and phone number. We will not collect or hold any personal data from individuals that we do not need.

Why we need your data

We need to know your basic personal data in order to provide you with products or information that you have asked us for.

What we do with your data

All the personal data we hold is only processed by our staff.

Accessing the personal data we hold

Individuals are entitled to ask for details about the data we hold on them and the way it is used. We will answer any such requests in a timely manner. Such requests can be addressed for the attention of the Data Protection Officer at [email protected] or by telephone on 01666 502711.

No third parties have access to your personal data unless we are legally obliged to provide it. We will never pass your data to any third parties unless this is required for order fulfillment or to provide ongoing service to you. Such third parties could for example be transport companies or email marketing service providers* and are only those that we trust to comply with their obligations under the data protection legislation.

We have a data protection regime in place to oversee the effective and secure processing of your personal data.

How long we keep your data

If you are a customer we are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed. Any personal information that you have opted to give us for marketing purposes will be kept with us until you notify us that you no longer wish to receive this information.

If you notify us that you no longer wish us to hold your data for the purposes of marketing information we will securely delete your details within three months of your request.

*We use our trusted partner MailChimp for some of our marketing and communications activity. By continuing to use this website or signing up to our mailing list, you acknowledge that the information you provide may be transferred to MailChimp for processing in accordance with their Privacy Policy and Terms and their obligations under the General Data Protection Regulation.


Cookies We Use


Cookie Name Purpose
WordPress wordpress_
These cookies are essential for the website and for WordPress to function correctly.
Universal Analytics (Google) _ga
Google Analytics – Registers a unique ID that is used to generate statistical data on how the visitor uses the website

We anonymise your IP and do not share this data with third parties

Read Google's overview of privacy and safeguarding data

Security wfwaf-authcookie This cookie is used by the Wordfence firewall to perform a capability check of the current user before WordPress has been loaded.
Google OGP, CONSENT, CGIC, DV, SNID These cookies are used by Google to store user preferences and information when viewing pages with Google maps, services and ads on them. They also serve the usage for ReCaptcha to protect the site from spam. We do not allow third parties to advertise on the website nor do we collect your data for advertising purposes.
Facebook _fbp, presence, xs, fr This is series of cookies set by Facebook and is used to deliver personalised experiences to users logged into Facebook. Melcout doesn't advertise on it's website, or share user data with advertisers, however they utilise the FB pixel to better assess Facebook and Website engagement.